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Maintenance Schedule

Occasionally, we need to carry out essential maintenance on our website meaning certain webpages or services are unavailable to access for a set period of time. To help, this page provides a record of when scheduled maintenance will be taking place and what area of the site is affected.

Kent Reliance Online Services Kent Reliance Online Services

To ensure that our website, online services and portals continue to operate effectively, we occasionally have to take some areas offline to carry out essential maintenance. We schedule this maintenance at times that will cause the least possible disruption to our customers, but to help you plan in advance, here’s a schedule of upcoming maintenance dates and times.

  • If you have a username
  • If you have a 10-digit user ID
  • Choices portal (mortgages)

If you have a username

Sunday 25 January

maintenance window detailsUnavailable between 9am – 6pm

What can you do:

you can You can reach our Customer Services Team, for non-account related questions (0345 122 1120)
Deposits You can deposit into your account as usual.
You won’t be able to You won’t be able to log in
You won’t be able to You won’t be able to request withdrawals or transfers
You won’t be able to You won’t be able to apply for new accounts

If you have a 10-digit user ID

No maintenance schedule

Choice portal

Sunday 25 January

maintenance window detailsUnavailable between 9am – 6pm