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Maintenance Schedule

Occasionally, we need to carry out essential maintenance on our website meaning certain webpages or services are unavailable to access for a set period of time. To help, this page provides a record of when scheduled maintenance will be taking place and what area of the site is affected.

Kent Reliance Online Services

To ensure that our website, online services and portals continue to operate effectively, we occasionally have to take some areas offline to carry out essential maintenance.

We schedule this maintenance at times that will cause the least possible disruption to our customers, but to help you plan in advance, here’s a schedule of upcoming maintenance dates and times.

Upcoming maintenance times

Start date and time

End date and time

Service/area affected

Phone support time

9am Sunday 21 September

5pm Sunday 21 September

If you have a 10-digit user ID*

If you have a username**

9am to 2pm

9am Sunday 28 September

3pm Sunday 28 September

If you have a username**

9am to 3pm

5pm Tuesday 30 September

8am Wednesday 01 October

If you have a 10-digit user ID*

8am to 7pm

2.30pm Saturday 04 October

8pm Sunday 05 October

If you have a 10-digit user ID*

If you have a username**

Saturday 9am to 2pm

Sunday 9am to 5pm

2.30pm Saturday 08 November

8pm Sunday 09 November

If you have a 10-digit user ID*

If you have a username**

Saturday 9am to 2pm

Sunday 9am to 5pm

*If you have a 10-digit user ID

Confirmation of Payee explained You can:

  • Log in to view balances and transactions
  • Reach our Customer Services Team, for non-account related questions (0345 122 1122)

Confirmation of Payee explained You won’t be able to:

  • Apply for new accounts
  • Request withdrawals or transfers
  • Make changes to your account through our Customer Services Team

Confirmation of Payee explained Deposits will continue to be processed as usual unless we have contacted you to tell you your account will be moving to our new Online Services. In which case please check your email account for details.

Confirmation of Payee explained Between 11pm and 4am our online services will only be available as a read-only restricted version, whereby you won’t be able to deposit or withdraw funds, but will still be able to log on and view your account.

**If you have a username

Confirmation of Payee explained You can:

  • Reach our Customer Services Team, for non-account related questions (0345 122 1120)

Confirmation of Payee explained You won’t be able to:

  • Log in
  • Request withdrawals or transfers
  • Apply for new accounts

Confirmation of Payee explained Deposits will continue to be processed as usual.