Accessibility background

Online

Send us a secure message via the following link and select the ‘complaint’ option

Post

Download and complete a PPI Questionnaire and send it to the following address –

MPPI Questionnaire

Customer Relations Team
Kent Reliance
Reliance House
Sun Pier
Chatham
Kent
ME4 4ET

Alternatively, please send your completed questionnaire to customercomplaints@krbs.com

Telephone

Call us directly on 01634 848944* and a member of our Customer Enquiry Team will be happy to help.

Opening Hours

Monday - Friday: 08:30 to 17:00

Saturday: 09:00 to 13:00

Sunday: CLOSED

*Please note, calls may be monitored or recorded for training purposes

If you would like any further information about PPI or how to make a PPI complaint, more information can be found at the following sites:

The Financial Conduct Authorityhttps://www.fca.org.uk/ppi/

The Financial Ombudsman Servicehttp://www.financial-ombudsman.org.uk/ppi/index.html